Refund and Exchange Policy

We hope every customer will be satisfied with what they receive. If there is any reason you are not satisfied, we are here to listen and do the returns.

  1. Returns are accepted within the first 7 days from the date of products delivered.
  2. Please reach out to our Customer Experience Team via email at order@butter.life.
  3. Our team will provide you with details of address for returns. 

(We are sorry we will not cover the shipping cost for return and we suggest you use delivery service with tracking functions to avoid any lost packages.)

  1. Once we receive the returns in our designated address, it will take 3 business day to process a refund.
  2. Once we issue the refund, it can take 5-7 business days for it to reflect in your bank statement. 

To avoid confusions, exchange is currently not accepted. However, you can always initiate a return and raise a new order at the same time.

If you have any questions or concerns, please do not hesitate to contact us at order@butter.life. We’re more than happy to help!